Respectful Workplace

Hop, Skip, and Leap to Conclusions! Do people really intend to be dismissive, belittling or inconsiderate when they engage in those seemingly insignificant behaviours that we … read more

Three More No-Nos for New Leaders I’ve been thinking lately about the unique trials and tribulations of taking on a leadership role for the first time, … read more

Ah, Those Juicy Swear Words Recently my work took me to several organizations in different industries that had one notable thing in common: the accepted … read more

Incivility, Creativity, Innovation If your organization or team relies on innovation or creative problem solving for its success, then you have a vested … read more

Will Civility Destroy All the Fun? “This is one of those emails that you type to blow off steam and then erase as a ‘boy I … read more

Three Good Wishes In January of this year I offered my thoughts on three things to do in 2015. Now, as the world struggles to … read more

Ten Mental Barriers to Stepping Up If you have refrained from taking action to deal with incivility in your workplace, you must have had good reasons … read more

Join Me for a Google Hangout: Let’s Talk Civility!  I am thoroughly delighted to invite you to join our first-ever Live Google Hangout On Air to celebrate the launch … read more

A Book Is Born! Thrilled. Excited. Curious. These are some of my feelings as my new book has become a reality. A year ago, … read more

Witty, Funny…or Plain Old Hurtful? I think the universe is trying to send me a message. Lately I have facilitated an unusual number of sessions … read more

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