Hop, Skip, and Leap to Conclusions!
Do people really intend to be dismissive, belittling or inconsiderate when they engage in those seemingly insignificant behaviours that we … read more
Three More No-Nos for New Leaders
I’ve been thinking lately about the unique trials and tribulations of taking on a leadership role for the first time, … read more
Ah, Those Juicy Swear Words
Recently my work took me to several organizations in different industries that had one notable thing in common: the accepted … read more
Incivility, Creativity, Innovation
If your organization or team relies on innovation or creative problem solving for its success, then you have a vested … read more
Will Civility Destroy All the Fun?
“This is one of those emails that you type to blow off steam and then erase as a ‘boy I … read more
Three Good Wishes
In January of this year I offered my thoughts on three things to do in 2015. Now, as the world struggles to … read more
Ten Mental Barriers to Stepping Up
If you have refrained from taking action to deal with incivility in your workplace, you must have had good reasons … read more
Join Me for a Google Hangout: Let’s Talk Civility!
I am thoroughly delighted to invite you to join our first-ever Live Google Hangout On Air to celebrate the launch … read more
A Book Is Born!
Thrilled. Excited. Curious. These are some of my feelings as my new book has become a reality. A year ago, … read more
Witty, Funny…or Plain Old Hurtful?
I think the universe is trying to send me a message. Lately I have facilitated an unusual number of sessions … read more