Respectful Workplace

It’s Time for People to Get Thicker Skins (Or Is it) Monique, a bright-eyed young employee, approaches her manager regarding George, who works in the cubicle beside hers. A veteran employee, … read more

Why Do Chronically Uncivil Employees Endure?   The single biggest reason why chronically uncivil employees continue to work in your organization is that management had for years … read more

Is Your Email Writing Style Putting You at Risk? A few days ago I received a somewhat terse email inquiry about our REAL Program for Abrasive Leaders. The woman who wrote … read more

Why Civility Matters in the First Place Over the years, you’ve been reading lots about workplace incivility in this blog. So, for a change, let’s pause to … read more

Roll Out the Roles   Sometimes the root cause of a chronic incivility problem is not necessarily what one would expect. Lack of role … read more

Feeling Rejected? Take Tylenol Can pain medication help when you’re feeling rejected, left out, or ostracized? I know, I know — at first blush, this idea … read more

Oh Canada, What Happened to Your Smoke Detectors Living in Canada, our daily news diet of late consisted of mind-boggling sexual harassment and assault allegations against a public … read more

So What if You’re Miserable Today Here’s a suggestion for those days when you’re miserable at work and wish you didn’t have to be there: Instead … read more

Incivility, Customers, and the Snowball Effect If you think that incivility on your team has little or nothing to do with service to customers, clients or … read more

The Art of a Good Revenge It ain’t pretty but it’s true: when people velcro themselves onto en experience where they feel they were treated in … read more

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