Micro-Inequities, Bias, and Incivility
I sometimes get asked about the relationship between micro-inequity and workplace incivility. With current racial tensions and police bias in … read more
Hop, Skip, and Leap to Conclusions!
Do people really intend to be dismissive, belittling or inconsiderate when they engage in those seemingly insignificant behaviours that we … read more
Three More No-Nos for New Leaders
I’ve been thinking lately about the unique trials and tribulations of taking on a leadership role for the first time, … read more
Ah, Those Juicy Swear Words
Recently my work took me to several organizations in different industries that had one notable thing in common: the accepted … read more
Incivility, Creativity, Innovation
If your organization or team relies on innovation or creative problem solving for its success, then you have a vested … read more
Will Civility Destroy All the Fun?
“This is one of those emails that you type to blow off steam and then erase as a ‘boy I … read more
Okay, So You’ve Messed Up
Recently I found myself in a bit of hot water. My well-intentioned attempt to keep a fast-moving situation from getting … read more
What Does a “Constructive” Response Actually Mean?
For several years I’ve been doing my own informal qualitative research: I usually start training sessions by describing a workplace … read more
Three Good Wishes
In January of this year I offered my thoughts on three things to do in 2015. Now, as the world struggles to … read more
Ten Mental Barriers to Stepping Up
If you have refrained from taking action to deal with incivility in your workplace, you must have had good reasons … read more