Respectful Workplace: When Bad Things Happen in Good Organizations.
Sometimes bad things happen in good organizations. The question is, what can everyone (from the highest ‘officer’, right up to … read more
Abandon Your RUT™ Addiction.
There’s a good chance that your team members (and yes, that does include you) suffer from an undiagnosed and serious addiction. … read more
Beware of Family in the Workplace.
Underlying beliefs can make or break a team’s culture. If you want to prevent your team’s culture from deteriorating in … read more
When Incivility Leaks into the Customer Interface.
Recently I received a voicemail message from ‘Mary’, an HR Director stating that she would like to discuss the possibility … read more
“I Can’t Believe You Did That!” – Stealing Ideas at Work.
If someone stole your idea, you know it really stings. Yet taking credit for other people’s ideas is an time-time … read more
Watch Your Language!
Language has a powerful effect on the way that out brain perceives the world. The ways in which we talk … read more
Is It Harassment? Try our Twist Test™.
Let’s say that you just observed a behaviour in the workplace that somehow made you uncomfortable, where your gut tells … read more
What Makes a Group Smart?
Take a guess: which of the following factors will most contribute to a group’s ‘collective intelligence’ in solving difficult problems … read more
Mind-Boggling Bullying Stats.
Bullying is characterized by negative acts or words that are persistent (persistence is the single most important aspect that differentiates … read more
If You’re Not Sure It’s Okay to Say, Should You Say It?
An organizational client asked me to provide feedback on the following clause in their Harassment Policy: ”If you’re about to make … read more