There’s a good chance that your team members (and yes, that does include you) suffer from an undiagnosed and serious … read more
Use these learning nuggets and discussion questions to facilitate thoughtful team discussions.Read All Thought Boosters
Abandon Your RUT Addiction
Beware of Family in the Workplace.
If you want to prevent your team’s culture from deteriorating in a hurry, take a critical look at the following: … read more
When Incivility Leaks into the Customer Interface.
Recently I received a voicemail message from ‘Mary’, an HR Director stating that she would like to discuss the possibility … read more
Review our article collection to gain new insights into a variety of issues.Read All Articles
Three Beliefs That Will Sink Your Ship.
(published in Canadian HR Reporter Magazine, Feb 11, 2013) Damaging beliefs that go unchecked will cause major problems to your … read more
Fix That Broken Window.
Tactics to Ensure Incivility Doesn’t Erode an Organization. (Published in Canadian HR Reporter Magazine, March 14, 2011) You’ve seen it … read more
Workplace Incivility: This Molehill Will Cause a Mountain of Problems
Can those seemingly inconsequential rude or discourteous words and behaviours actually pose a risk to your business? Mirella has … read more
Use these videos and mini-articles to sharpen your skills.Read All Tutorials
Two Strategies for Preventing a ‘Sticky Conversation’ from Turning into a Full-Blown Battle.
You already know that when you address an interpersonal difficulty with someone, there’s a good chance that the other party … read more
Three Must-Ask Questions for Leaders Implementing Organizational Change.
It’s no secret that even the best change initiative will fail if you don’t get the ‘people side’ of things … read more
The Real Deal on What to Do When Someone Complains about Harassment.
As a leader, it’s never easy to know exactly what to do when someone approaches you with a harassment–related issue. … read more
Our blog helps you expand your understanding of latest research and current workplace challenges.Read All Blog Posts
You Choose: Tuscany or Hell?
These days, I am living proof of new happiness research: one of the (measurable) keys a sense of a life … read more
Three No-No’s for New Leaders
Looking back with 20-20 honesty, which of the following three no-no’s were you guilty of when you first became a … read more
Leave Your Sins Behind
Here’s a simple but painful truth: abrasive leadership persists only because organizations allow it to. If you have an abrasive … read more