Sometimes bad things happen in good organizations. The question is, what can everyone (from the highest ‘officer’, right up to … read more
Use these learning nuggets and discussion questions to facilitate thoughtful team discussions.Read All Thought Boosters
Respectful Workplace: When Bad Things Happen in Good Organizations.
Abandon Your RUT™ Addiction.
There’s a good chance that your team members (and yes, that does include you) suffer from an undiagnosed and serious addiction. … read more
Beware of Family in the Workplace.
Underlying beliefs can make or break a team’s culture. If you want to prevent your team’s culture from deteriorating in … read more
Review our article collection to gain new insights into a variety of issues.Read All Articles
Employees Being Rude to Co-Workers? Make It Your Business
This article was co-authored by Sharone Bar-David and Stuart Rudner, founding partner of employment law firm MacDonald LLP, published in … read more
Workplace Incivility: This Molehill Will Cause a Mountain of Problems.
Can those seemingly inconsequential rude or discourteous words and behaviours actually pose a risk to your business? * * * … read more
Six Overlooked Tips for New Leaders.
Taking Care of Civility Should Top a Prudent New Leader’s To-Do List. (Published in Canadian HR Reporter Magazine, June 3, … read more
Use these videos and mini-articles to sharpen your skills.Read All Tutorials
Preventing a ‘Sticky Conversation’ from Becoming Full-Blown Battle.
You already know that when you address an interpersonal difficulty with someone, there’s a good chance that the other party … read more
Three Must-Ask Questions for Leaders Implementing Organizational Change.
It’s no secret that even the best change initiative will fail if you don’t get the ‘people side’ of things … read more
The Real Deal on What to Do When Someone Complains about Harassment.
As a leader, it’s never easy to know exactly what to do when someone approaches you with a harassment–related … read more
Our blog helps you expand your understanding of latest research and current workplace challenges.Read All Blog Posts
Incivility, Customers, and the Snowball Effect
If you think that incivility on your team has little or nothing to do with service to customers, clients or … read more
Stress-Busting Tool for You
In the last blog post I promised to share my method for dealing with that bad kind of stress, the … read more
The Stress-Incivility Tango
Have you noticed how when people are stressed, workplace incivility becomes a real big issue? In the workplace, elevated stress … read more