Sometimes bad things happen in good organizations. The question is, what can everyone (from the highest ‘officer’, right up to … read more
Use these learning nuggets and discussion questions to facilitate thoughtful team discussions.Read All Thought Boosters
Respectful Workplace: When Bad Things Happen in Good Organizations.
Abandon Your RUT™ Addiction.
There’s a good chance that your team members (and yes, that does include you) suffer from an undiagnosed and serious addiction. … read more
Beware of Family in the Workplace.
Underlying beliefs can make or break a team’s culture. If you want to prevent your team’s culture from deteriorating in … read more
Review our article collection to gain new insights into a variety of issues.Read All Articles
4 Stages of Workplace Incivility Disease
Proper diagnosis of your organization or team’s state of incivility leads to better remedies. * * * This article was … read more
Employees Being Rude to Co-Workers? Make It Your Business
This article was co-authored by Sharone Bar-David and Stuart Rudner, founding partner of employment law firm MacDonald LLP, published in … read more
Rubbed the Wrong Way.
Sharone Bar-David’s commentary for Benefits Canada magazine on why uncivil employees hurt your bottom line, and what you can do … read more
Use these videos and mini-articles to sharpen your skills.Read All Tutorials
Preventing a ‘Sticky Conversation’ from Becoming Full-Blown Battle.
You already know that when you address an interpersonal difficulty with someone, there’s a good chance that the other party … read more
Three Must-Ask Questions for Leaders Implementing Organizational Change.
It’s no secret that even the best change initiative will fail if you don’t get the ‘people side’ of things … read more
The Real Deal on What to Do When Someone Complains about Harassment.
As a leader, it’s never easy to know exactly what to do when someone approaches you with a harassment–related … read more
BlogRead All Blog Posts
What Does a “Constructive” Response Actually Mean?
For several years I’ve been doing my own informal qualitative research: I usually start training sessions by describing a workplace … read more
Three Good Wishes
In January of this year I offered my thoughts on three things to do in 2015. Now, as the world struggles to … read more
Ten Mental Barriers to Stepping Up
If you have refrained from taking action to deal with incivility in your workplace, you must have had good reasons … read more