Sometimes bad things happen in good organizations. The question is, what can everyone (from the highest ‘officer’, right up to … read more
Use these learning nuggets and discussion questions to facilitate thoughtful team discussions.Read All Thought Boosters
Respectful Workplace: When Bad Things Happen in Good Organizations.
Abandon Your RUT™ Addiction.
There’s a good chance that your team members (and yes, that does include you) suffer from an undiagnosed and serious addiction. … read more
Beware of Family in the Workplace.
Underlying beliefs can make or break a team’s culture. If you want to prevent your team’s culture from deteriorating in … read more
Review our article collection to gain new insights into a variety of issues.Read All Articles
Why Civility Should Matter to You
This article was previously published in the Globe and Mail’s Leadership Lab (January 26, 2016), under the title “One rude … read more
4 Stages of Workplace Incivility Disease
Proper diagnosis of your organization or team’s state of incivility leads to better remedies. * * * This article was … read more
Employees Being Rude to Co-Workers? Make It Your Business
This article was co-authored by Sharone Bar-David and Stuart Rudner, founding partner of employment law firm MacDonald LLP, published in … read more
Use these videos and mini-articles to sharpen your skills.Read All Tutorials
Preventing a ‘Sticky Conversation’ from Becoming Full-Blown Battle.
You already know that when you address an interpersonal difficulty with someone, there’s a good chance that the other party … read more
Three Must-Ask Questions for Leaders Implementing Organizational Change.
It’s no secret that even the best change initiative will fail if you don’t get the ‘people side’ of things … read more
The Real Deal on What to Do When Someone Complains about Harassment.
As a leader, it’s never easy to know exactly what to do when someone approaches you with a harassment–related … read more
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How to Look for Civility in Job Interviews
How do you make sure that you are hiring people who will not only be civil themselves, but also contribute … read more
Micro-Inequities, Bias, and Incivility
I sometimes get asked about the relationship between micro-inequity and workplace incivility. With current racial tensions and police bias in … read more
Hop, Skip, and Leap to Conclusions!
Do people really intend to be dismissive, belittling or inconsiderate when they engage in those seemingly insignificant behaviours that we … read more