Learning Hub

Thought
Boosters

Use these learning nuggets and discussion questions to facilitate thoughtful team discussions.

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Respectful Workplace: When Bad Things Happen in Good Organizations.

Sometimes bad things happen in good organizations. The question is, what can everyone (from the highest ‘officer’, right up to … read more

Abandon Your RUT™ Addiction.

There’s a good chance that your team members (and yes, that does include you) suffer from an undiagnosed and serious addiction. … read more

Beware of Family in the Workplace.

  Underlying beliefs can make or break a team’s culture. If you want to prevent your team’s culture from deteriorating in … read more

Articles

Review our article collection to gain new insights into a variety of issues.

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Why Civility Should Matter to You

This article was previously published in the Globe and Mail’s Leadership Lab (January 26, 2016), under the title “One rude … read more

4 Stages of Workplace Incivility Disease

Proper diagnosis of your organization or team’s state of incivility leads to better remedies. * * * This article was … read more

Employees Being Rude to Co-Workers? Make It Your Business

This article was co-authored by Sharone Bar-David and Stuart Rudner, founding partner of employment law firm MacDonald LLP, published in … read more

Tutorials

Use these videos and mini-articles to sharpen your skills.

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Preventing a ‘Sticky Conversation’ from Becoming Full-Blown Battle.

You already know that when you address an interpersonal difficulty with someone, there’s a good chance that the other party … read more

Three Must-Ask Questions for Leaders Implementing Organizational Change.

It’s no secret that even the best change initiative will fail if you don’t get the ‘people side’ of things … read more

The Real Deal on What to Do When Someone Complains about Harassment.

  As a leader, it’s never easy to know exactly what to do when someone approaches you with a harassment–related … read more

Blog

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How to Look for Civility in Job Interviews

How do you make sure that you are hiring people who will not only be civil themselves, but also contribute … read more

Micro-Inequities, Bias, and Incivility

I sometimes get asked about the relationship between micro-inequity and workplace incivility. With current racial tensions and police bias in … read more

Hop, Skip, and Leap to Conclusions!

Do people really intend to be dismissive, belittling or inconsiderate when they engage in those seemingly insignificant behaviours that we … read more

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