Sometimes bad things happen in good organizations. The question is, what can everyone (from the highest ‘officer’, right up to … read more
Use these learning nuggets and discussion questions to facilitate thoughtful team discussions.Read All Thought Boosters
Respectful Workplace: When Bad Things Happen in Good Organizations.
Abandon Your RUT™ Addiction.
There’s a good chance that your team members (and yes, that does include you) suffer from an undiagnosed and serious addiction. … read more
Beware of Family in the Workplace.
Underlying beliefs can make or break a team’s culture. If you want to prevent your team’s culture from deteriorating in … read more
Review our article collection to gain new insights into a variety of issues.Read All Articles
Workplace Incivility: This Molehill Will Cause a Mountain of Problems.
Can those seemingly inconsequential rude or discourteous words and behaviours actually pose a risk to your business? Mirella has one … read more
Six Overlooked Tips for New Leaders.
Taking Care of Civility Should Top a Prudent New Leader’s To-Do List. (Published in Canadian HR Reporter Magazine, June 3, … read more
Trust the Canary™.
Listen to your instincts when trouble looms – failure to act could cause more problems. (Published in Canadian … read more
Use these videos and mini-articles to sharpen your skills.Read All Tutorials
Preventing a ‘Sticky Conversation’ from Becoming Full-Blown Battle.
You already know that when you address an interpersonal difficulty with someone, there’s a good chance that the other party … read more
Three Must-Ask Questions for Leaders Implementing Organizational Change.
It’s no secret that even the best change initiative will fail if you don’t get the ‘people side’ of things … read more
The Real Deal on What to Do When Someone Complains about Harassment.
As a leader, it’s never easy to know exactly what to do when someone approaches you with a harassment–related issue. … read more
Our blog helps you expand your understanding of latest research and current workplace challenges.Read All Blog Posts
“Why Should I Bother Saying Hello?”
Participants in our workplace incivility workshops sometimes say: “why should I say hello to a colleague who doesn’t bother saying … read more
The Teflon-Velcro Incivility Dance
Working hard at finishing my upcoming book on incivility (I’ll tell you more about it another time), I thought I’d … read more
Another No-No for New Leaders
If you’re taking on the leadership of a new team, or if you’re a newly appointed leader, there’s a tip … read more