Sometimes bad things happen in good organizations. The question is, what can everyone (from the highest ‘officer’, right up to … read more
Use these learning nuggets and discussion questions to facilitate thoughtful team discussions.Read All Thought Boosters
Respectful Workplace: When Bad Things Happen in Good Organizations.
Abandon Your RUT™ Addiction.
There’s a good chance that your team members (and yes, that does include you) suffer from an undiagnosed and serious addiction. … read more
Beware of Family in the Workplace.
Underlying beliefs can make or break a team’s culture. If you want to prevent your team’s culture from deteriorating in … read more
Review our article collection to gain new insights into a variety of issues.Read All Articles
How to Hire a Respectful Employee
This article was previously published in the Canadian HR Reporter magazine column HR Toughest Question (October 31, 2016). Click here for a PDF of the article. … read more
Why Civility Should Matter to You
This article was previously published in the Globe and Mail’s Leadership Lab (January 26, 2016), under the title “One rude … read more
4 Stages of Workplace Incivility Disease
Proper diagnosis of your organization or team’s state of incivility leads to better remedies. * * * This article was … read more
Use these videos and mini-articles to sharpen your skills.Read All Tutorials
Preventing a ‘Sticky Conversation’ from Becoming Full-Blown Battle.
You already know that when you address an interpersonal difficulty with someone, there’s a good chance that the other party … read more
Three Must-Ask Questions for Leaders Implementing Organizational Change.
It’s no secret that even the best change initiative will fail if you don’t get the ‘people side’ of things … read more
The Real Deal on What to Do When Someone Complains about Harassment.
As a leader, it’s never easy to know exactly what to do when someone approaches you with a harassment–related … read more
BlogRead All Blog Posts
Do You Too Strike Back in the Afternoon?
Does experiencing incivility from a co-worker in the morning lead to you behaving in an uncivil fashion in the afternoon? … read more
How to Look for Civility in Job Interviews
How do you make sure that you are hiring people who will not only be civil themselves, but also contribute … read more
Micro-Inequities, Bias, and Incivility
I sometimes get asked about the relationship between micro-inequity and workplace incivility. With current racial tensions and police bias in … read more