Testimonials

 

We played a role in fortifying civility across the full complement of leadership and staff at the Canadian Nuclear Safety Commission through the delivery of a comprehensive bilingual training program that reached every leader and employee across Canada. The project’s sponsor reflected on the impact of this collaborative initiative on the organization, whose staff is largely composed of scientists of diverse cultural backgrounds:

“Our organization engaged Bar-David Consulting to assist us in a cross-organizational initiative focused on living our values through boosting workplace civility, and we are very pleased with the project’s success!

Our goal as the organization charged with the responsibility of overseeing Canada’s nuclear safety was to embed the message that we take civility seriously and expect our employees – top to bottom – to practice it. Over eight months, all leaders and employees participated in bilingual training sessions that were thought provoking, lively and practical, helping us develop a shared language for phenomena that every workplace experiences but are so challenging to name or diagnose.

The project’s success is evident in the ways in which it is creating ripple effects throughout our organization, opening meaningful dialogues at all levels and empowering people across the enterprise to step up to boost civility, both in themselves and others. Employees now have the tools they need to initiate sensitive conversations and address incivility. The expertise provided by Bar-David Consulting has also provided us with the foundation to integrate civility into our ongoing organizational practices and processes.

Working with Bar-David Consulting has been a wonderful experience. We began with a vision that was shaped collaboratively with our union colleagues and then Bar-David Consulting facilitators continuously fine-tuned and reshaped the program as we went along to ensure best results. Sharone Bar-David is a consummate professional whose passion about civility is evident in all of her interactions with our organization. We would highly recommend this program!”

Josée Derickx
Director, Labour Relations, Classification and Compensation
Canadian Nuclear Safety Commission


We facilitated Workplace Civility training for several departments offering complex health care solutions within this acute care hospital at the heart of Toronto. Here’s what the Human Resources manager who oversaw the project reported:

“It’s exceedingly difficult to convey in words the power of experiencing Sharone Bar-David’s Incivility training delivered in person. In addition to her vast expertise on the subject of Workplace Incivility, she has a rare capacity to inspire. As part of my supporting a cross-departmental professional development initiative at our hospital, I have now sat through 5 of Sharone’s Workplace Incivility sessions (17.5 hours!). In testimony to her incredible facilitation skills, I felt as interested and engaged on hour 17 as I did on hour one. Based on my observations, I am confident that these sessions will significantly impact and positively change team cultures and the way we think about interactions in the workplace.”

Liz Hill, Manager
Human Resources, St. Joseph’s Health Centre


We offered various modes of custom training and developed video products for the leaders and staff of this long-term care facility, all geared to tame workplace incivility in an environment with unique challenges. Here are reflections offered by the organization’s leader one year into our work together: 

“There were several transformative moments in our leaders’ session on workplace incivility with Sharone Bar-David that I will never forget, and for which I will never need to refer back to my (extensive) notes. The ‘Banner Test’ that helped our leaders identify when a behaviour has crossed the line, the ‘Mind the Broken Window’ concept that mobilized us into action, and most impactful – reflecting with total honesty on how we in management describe people when we are stressed or frustrated. In long term care, civility is woven into every aspect of our work and into every interaction with the residents who have entrusted their lives to us. Our work with Bar-David Consulting and their multi-faceted and innovative civility boosting projects is helping us to propel the very heart of our mission forward.”

Suzi Holster, Administrator
Chelsey Park Long-Term Care Home


We worked with this training and business development consultant for over five years on numerous projects, from inception, proposal submission, delivery of service and follow-up activities:

“During my 10 years in the training industry, I have worked with dozens of management trainers/consultants and I can confidently say that Sharone is the most effective professional trainer/consultant that I have encountered. In my capacity as a business development professional responsible for developing custom management training solutions for a range of organizations, I have provided numerous management teams with the opportunity to work with Sharone using her expertise as trainer, consultant, and executive coach. The results are always outstanding!  Clients consistently comment on Sharone’s unique ability to challenge people in a non-threatening and safe way, which elicits lasting, sustainable change within their organizations. Sharone is genuinely the whole package – a phenomenal, sought-after trainer/consultant who is a true professional to work with on all sides of a project. She is an insightful and highly engaging facilitator who provides customized, thought-provoking solutions that meet the specific needs of our clients – senior managers regularly ask to have her come back to work with them further. Sharone’s ability and willingness to collaborate with our company’s back office staff in a creative and efficient manner, helps to greatly simplify and speed up all aspects of project deployment – from working together to assemble the information necessary to write a winning proposal, to consulting with the client to arrive at best program solutions, to delivering the service itself. I thoroughly enjoy working with Sharone, because of her high level of intelligence, her collaborative spirit, and because she makes my job as a business development professional that much easier – after a day of training with Sharone, it is a regular occurrence for a decision-maker at a client organization to call me and say “We want more, and please make sure it’s Sharone you send”. Clearly, I highly recommend Sharone as a consultant and trainer!”

Stanley Bergman, Senior Director
LifeSpeak Inc.


Sharone Bar-David spoke at the 17th Annual Ontario Customer Service Association’s conference on the relationship between workplace incivility and customer service. One participant sent us an email:

“The session you ran yesterday was fascinating! everyone in the session was buzzing about it afterwards!”

James Nightingale, Manager
Customer Service Department
County of Simcoe, Corporate Communications Department


Following a three-year organizational development project involving multi-pronged interventions…

“When I became the first independent Provincial Advocate for Children and Youth I was entrusted by the Legislature of Ontario to build an organization from the embers of another while fulfilling a mandate that is crucial to many children in Ontario. I sought support and found Sharone. I found a treasure. She has guided, supported, encouraged, informed, trained, cajoled, coached myself and my staff as we have built our proverbial aircraft, created our vision of where we wished to travel, taxied to the runway and just now taken off. The Office of the Provincial Advocate is indebted to Sharone for her expertise in organizational development and her talent as a teacher and facilitator.”

Irwin Elman, Provincial Advocate
Ontario Advocate for Children and Youth


Following a project lasting several years, involving mandatory management training across the leadership group of a 3,000+ employee online banking organization, which was selected several times as Best Call Centre in North America:

“Sharone Bar-David not only brings conviction and energy to her workshops but leaves the participants well-equipped to take what they’ve learned and apply it to their everyday lives. In one of our biggest divisions, we had every front-line leader participate in the “Managing Supportive Employee Relations” program as part of their required training. After participating in this workshop, our leaders were better able to identify and address inappropriate behaviour in a proactive and constructive manner. The result was a significant improvement in our ability to enhance our “performance with heart” culture”.

Sharone Patterson, Senior Vice President
Human Resources, Canadian Tire


We spoke to a group of executives on the topic of respectful workplace and received the following endorsement from the group’s leader:

“We book 150 speakers a year for our executive networking group, and your sessions ranked squarely in the top Five. Your ability to engage, entertain, inform and even stir some lively controversy brought huge value to our group. We look forward to booking you again soon!”

Jim Geraghty
Canada’s largest executive networking organization


We delivered a keynote to Law Office Leaders, offering new ways to become effective communicators who can get the job done and inspire people to follow their leadership. Here’s what the meeting organizer had to say post-meeting:

“The session on Strategic Communication was amazing! It enabled us to look very differently at how we as leaders within law offices  communicate with our many stakeholders. Sharone  inspired us to think differently and I look forward to applying these ideas and become a more influential communicator. The audience response was great, and I received many comments that indicated how well received it was, and how the strategies would be applied immediately.”

Elizabeth Armstrong, Office Administrator
Davis LLP


A year after a lively half-day session with a Passport Canada group, we were thrilled to receive this feedback from the unit’s manager:

“Hands down, your session on Incivility was the best workshop we have ever had in our office! It is almost a year later and my employees are still using the incivility manual and referring to it as their ‘bible’! We talk about you and the work you did with us on that single afternoon often, even a year later! it was a highly productive and effective session, and the tools you gave us are still very much alive here today. We are ready to plan our next session! ”

Sandra Lourenco, Manager
Passport Canada, Ministry of Foreign Affairs


Following thirteen days of leadership development, delivered over a two-year period, feedback was received from the organization’s outgoing leader and its current one: 

“Sharone has been our teacher, coach and guide on our learning journey towards building our leadership capacity. Sharone is a brilliant facilitator, a caring and compassionate champion for organizational health and leader led innovation and a provocative, humorous and skilful idea generator.

Working with Sharone through a number of training modules, we have all learned and grown from our exchange with each other as well as from Sharone’s guidance. We have honed and developed our leadership skills. We have built a shared understanding of our challenges. There is a synergy and an energy in our team that is a direct result of Sharone’s work with our leaders.
Sharone is someone that we will continue to look to as we solve and resolve what comes next.”

Phyllis Lovell, Executive Director
Grey County Children’s Aid Society

“You continuously challenged our leadership team to look at our organization and culture in new ways. Your ability to go where the group needed to go, to engage and to use humour and relevant case examples were hugely effective in increasing participation. We gained important insights into our leadership and into the organization that will help us change in key ways. My plan is to follow up, debrief and address the things that now we know need to be addressed. Thank you!”

Sydney Misener, former Executive Director
Grey County Children’s Aid Society


On this project, we provided employee-focused sessions and management-related support to one of General Electric’s divisions:

 ”The training that Sharone delivered on Incivility in the Workplace far exceeded our expectations. She worked with one of our Canadian locations, where we had seen issues of incivility for some time and were really struggling to figure out how to address it. Sharone’s training was a perfect fit for this group. The training was informative and provided real, practical tools and tips for dealing with incivility in the workplace. In two half-day sessions Sharone was able to highlight the issues, generate rich discussion and participation from the audience and really drive home the message. I would highly recommend this session to any organization. Highly relevant, highly informative, highly impactful training.”

Shannon Schofield, Human Resources Manager
GE Capital


We consulted to this large union on various team-based and individual-focused projects over a number of years, and following are reflections from the leader of one of the organization’s divisions:

“It takes a special kind of intuition and spark to communicate effectively with team leaders and staff members under pressure. When we get it right we produce huge gains, just as the wrong approach can herald disaster. This means working with the right consultant, and that is why I’ve consistently worked in partnership with Sharone Bar-David.  Her efforts have been a valued part of many teams and projects. My professional work with Sharone has been guided by her ability to design and implement targeted solutions with a minimum of secondary work and time.

Sharone brings superb communication skills, intuition built on experience and varied program responses to a broad range of organizational situations. Her assistance with individuals and teams has allowed some to conquer long standing obstacles or broaden horizons and strike out boldly towards heightened performance. Our collaboration has produced team members and leaders with heightened individual performance, greater individual scope of activity and higher overall team performance.  Personal and organizational achievement has been the result.”

Heino Nielsen, Administrator, Communications Division
OPSEU (Ontario Public Employees Union)


Following an interactive keynote with a (very lively and highly opinionated!) group of senior executives representing many sectors….

“Thank you for taking the time to speak to our group of today! Clearly, you were able to pass along your passion and in turn stimulated a great deal of thought, conversation and introspection amongst this group of senior executives on the challenges and benefits of creating a respectful workplace environment! Your interactive style really played well with the group and allowed us to fully grasp and become sensitive to the concepts and differences between “freedom to” & “freedom from” as well as “intent and impact.” Equally, I think you converted some new disciples in the process along with the recognition that a corporate culture and overall tone begins with its leadership”

David Ashton, Managing Director
Cinram International – Canada


Salesforce.com, the world leader in CRM solutions, invited us to train its fast-growing Canadian operations’ full management complement. Following the experience, the HR leader wrote:

“Sharone provided highly engaging and thought-provoking sessions for our management group. She was able to customize content and involve participants in the material in a way that caused numerous “light bulbs to go off”. I would highly recommend Sharone as a speaker, trainer, and facilitator.”

Sarah Hannigan, Human Resources Business Partner
Salesforce.com


We delivered several sessions, for both employees and managers in this Ottawa-based non-profit organization. The feedback was short and sweet:

“On a scale of 1-10, Sharone scored a 15!”

Andrew Fainer, Director of Human Resources and Corporate Services
Canadian Mental Health Association, Ottawa


In the course of a multi-year training project with this construction company’s staff, involving various forms of learning, the following feedback was received:

“Sharone is a dynamic and engaging facilitator and a professional and insightful coach. We have had the pleasure of working with Sharone on the design and delivery of a multi dimensional development program. Through this process we have had the opportunity to utilize her skills as a facilitator, coach and consultant. Sharone brings a high level of energy to her work and a strong commitment to understanding and meeting the needs of her clients.. Our program has truly benefited from having Sharone involved and we look forward to working with her on other Learning and Development Initiatives.”

Deborah Fillippe, Vice President, Human Resources
Kenaidan Contracting Ltd.


During a period of major changes at DuPont Canada, we facilitated many change-related activities throughout the organization via coaching, consulting and training, all of which were supported by the Medical Director:

“Sharone is equally at ease working at any level of the organization, whether it’s large groups of employees or one-on-one sessions with the CEO. Her work with us during a period of major organizational changes enhanced leaders’ skills in handling the issues and resulted in greater employee ‘buy-in’. She has an intuitive knack for designing energizing sessions to meet customer needs”

Dr. Sol Sax, former Global Medical Director
DuPont


We devised a facilitated process to help a work unit within one of Canada’s largest ten law firms break into new ways of thinking about current challenges, by using ‘The Work’, a groundbreaking model of inquiry:

“As a Director at a large downtown law firm, I was looking for something “different” and “new” to enhance the work environment for very busy, high performing legal professionals who find their work responsibilities overwhelming, with no end in sight.
I feel fortunate to have found in Bar-David Consulting the perfect partner to meet the challenge. Their consultants’ knowledge and intuition allowed for a deep understanding of the issues.
These abilities were reflected in my one-on-one consultations with them, as well as in a facilitated group setting. The consultants were focused and engaging and the work was well thought out and executed. The participants took away a powerful tool (‘The Work’), which helped them immediately and will help them going forward in their daily work/home lives, a tool which they did not have prior to ‘The Work’ experience. The positive change will have measurable impact on the work environment as we integrate the results into our organizational planning process. I highly recommend Bar-David Consulting as facilitators, as well as using ‘The Work’ model to deal with organizational challenges!”

Catherine D’Aversa, Director, Corporate Services
Miller Thomson, LLP


We worked in an ongoing consulting capacity to assist in creating a welcoming and respectful working environment in the context of a large, diverse and complex community college environment:

“I have had the pleasure of engaging Bar-David Consulting’s expertise for assistance in planning efforts for creating safe, welcoming and inclusive working and learning environments. I very much value Sharone Bar-David’s breadth of experience and knowledge on this and other complex workplace-related dynamics. I found her extremely insightful, and appreciate her ability to provide feedback that is at once direct and supportive. Our work together has had a definite impact on my leadership skills. I highly recommend Bar-David Consulting to anyone who is dealing with making significant organizational climate changes.”

Kristi Harrison, Associate Vice President – Academic Excellence
Centennial College


At OPSEU (Ontario Public Service Employees Union), multi-day leadership training was provided to all supervisors and managers. Here’s a perspective on this experience, provided by the person responsible for the training:

“Thanks again for your excellent work on our Supervisor Training! I’m hugely pleased with how it went. Participants were absolutely engaged throughout and left feeling that they still want more. The practical links and strategic exercises that could be implemented by them the very next day were particularly helpful, as were the ongoing debriefs on the learning. The fluidity of the experience was also great – when there was a learning moment that could take place spontaneously, you utilized that and went with it. The time that you spent up front in understanding the organization and our unique challenges showed up in a big way in the training, in the case studies and the customization. You connected the learning to our larger organizational philosophy in a critical way. On a personal note, as always, it was a pleasure to work with you. It was also fun to be a participant for a change, and I enjoyed not only the intended learning but also to watch a great facilitator at work – I picked up some useful tips!”

Geraldine Ryan, Training Supervisor
OPSEU – Ontario Public Service Employees Union


As a result of a four-day leadership development experience conducted for leaders from several not-for profit organizations in Northern Ontario, one participant wrote:

“Having attended many training experiences, I can unequivocally say that training with Sharone Bar-David is the best training I’ve attended. Sharone was inspirational – providing a fresh perspective to leadership, that motivated us to make change within our own programs and agencies. Most importantly for me, I was able to immediately apply the learning to a long-standing challenging situation with one of the teams I lead and the results were absolutely transformative for my own self as a leader, for the team and ultimately, for the users of our service. The training helped me rethink my perspective and as a result I found within myself the strength to do what needed to be done in a decisive yet kind fashion. I highly recommend any leader or “up and coming” leader to take part in a learning experience with Sharone.”

Stephanie Lawton, Clinical Manager
Sudbury Regional Hospital


We delivered a keynote on Work-Life balance to a group of overly-worked highly competent executive assistants:

 “When Sharone Bar-David spoke to our group, there were times when you could hear a pin drop. Sharone touched us all right to the core, in our own individual ways. We can use the words that she provided and the advice she offered and take them with us for the rest of our lives. I hope that we can find our own personal ways to use Sharone’s advice, to stop “shortening our Telomeres” and live a happier, more fulfilled life. Sharone is a fantastic, wonderful, genuine and honest human being and presenter and her “Has Anyone Seen My Compass Lately?” workshop is simply priceless. Our deep thanks for that!”.

Marilyn Barton, President, Toronto Chapter
International Association of Administrative Professionals, Toronto Chapter


We’ve had the pleasure of working with Cindy Stradling’s training agency for several years, over many projects, and here’s her feedback on our work together:

“As a training agent I have provided clients with the opportunity to work with Sharone in the capacity of a speaker and/or trainer. The results are always outstanding. Customers are very pleased with her work and confirm that she is ‘bang on’ when it comes to speaking to their individual needs. I am always confident when I introduce Sharone to a client.”

Cindy Stradling
Owner, Athena Training & Consulting


We provided training, coaching and consulting services to this non-profit organization over several years. Here’s how the organization’s CEO and its Manager of Human Resources summarized the experiences:

“For over three years we’ve used Sharone Bar-David for management training. It’s been exceptionally helpful in terms of both the presentation of the material and its validity. Three years later we’re still using some of the specific tools to deal with particularly difficult client and organizational issues. Sharone’s unique style is highly engaging, facilitative and suits our organizational culture”.

Sandy Milakovic, CEO
Canadian Mental Health Association/Peel Branch

“Our management team obtained tremendous value from Sharone e Bar-David’s insights and knowledge. The results of her work with us are manifested in many ways in our organization’s life. Having worked with CMHA Peel’s management team over the last 5 years in varied capacities as facilitator, consultant and coach, Sharone has been an exceptionally engaging and professional facilitator who brings considerable knowledge and experience to her work with leaders, in areas such as harassment, change management, employee relations, performance management etc. She possesses a remarkable ability to connect with people of all styles in a real way and is highly effective in challenging and motivating them to go beyond their current comfort zone. We’ve turned to Sharone to assist us with consulting services to HR and senior management when various needs arose and always found that she brings an insightful perspective to the challenging issues at hand. Sharone is highly experienced and well-informed. Equally if not more importantly, she always brings a compassionate and respectful outlook to the situation. Our organization and I personally, very much look forward to continue working with Sharone in the future”

Namrata Balsara, HR Manager
Canadian Mental Health Association


Several days of leadership development were provided to a consortium of organizations, bringing leaders from several organizations together to learn, share and grow:

“The training with Sharone Bar-David was amazing. It was functional and very practical, which enabled me to take the learning to the management team and to then transfer the knowledge to the agency as a whole, so that we can change the culture and create a very different workplace. The information was valuable and applicable to so many areas. Even for experienced managers, the ideas were very meaningful. I’d encourage any leader to attend Sharone’s training!”

Patty McDonald, Director of Operations
Canadian Mental Health Association – Sudbury/ Manitoulin


Feedback received after numerous leadership development sessions over several years (company selected as Best Call Centre in North America for several consecutive years)

“Sharone, as usual, you delivered above expectations! You are certainly making a difference in our organization in terms of the learning and integration of knowledge that takes place when our supervisors and managers return to their work spaces from your training. You have an exceptional ability to challenge others’ thinking and beliefs in a manner that promotes significant skill development in our leadership team. Your dynamic delivery style and training materials are consistently well received. The positive impact is certainly being
felt here…”

Debbie Kszan, Manager, Employee Relations
Canadian Tire Financial Services

“Sharone is a superb consultant and speaker. Her unique background and experiences enable her to quickly assess the broader needs of the organization and balance these effectively with the requirements of the engagement. She is creative and has a very high level of integrity. She is able to challenge thinking in ways that get people to really examine their beliefs and consider alternate ways of thinking and doing. Sharone is also a whole lot of fun to work with!”

Cindy Kaczmarek, Associate Vice President, Human Resources

Canadian Tire Corporation

“Sharone provides great ROI, not to mention that it is always a pleasure to work with her! She is a person who enhances learning experiences for others and possesses a unique (and admirable) talent to facilitate dialogue that shifts thinking patterns and sets the foundation for implementing change in an organization. Sharone is a fantastic coach and provides a vibrant and highly effective presence in any learning situation. She is highly skilled, effective and an asset to any learning or development program.”

Jodi Fitzgerald, Senior HR Consultant
Canadian Tire Financial Services


Following a leadership development initiative that included several days of Respectful Workplace training for the full leadership complement….

“The Respect workshops you held for our leadership team were hugely worthwhile. The ‘Socratic’ teaching method engaged people with the subject and with each other, enabling significant insights and changing how people think about the related issues. Some individuals experienced moments of epiphany as the new learning helped shed a completely new light on existing situations they are dealing with in their teams.
This process will lead to new action on our part, as we address current and future issues differently and more effectively. The collaborative, thorough pre-event preparation and assistance that you provided contributed tremendously to the success we experienced. The information highlighted areas for improvement for our organization as a whole and the effects of this training will continue to have an impact throughout the Corporation for a very long time. Thank you!”

David McCarron, Executive Director
Corporate Services, Ottawa Community Housing Corporation


We were thrilled to receive this feedback ten years after we provided a half-day training session for the Canadian Food Inspection Agency:

“I attended a session Sharone delivered on work-life balance more than ten years ago and to this day, I still employ many of Sharone’s tips and lessons to maintain a healthy balance.  Her engaging, humorous style and practical insights really resonated with me and it was easy to incorporate the tools right away. Actually scheduling free time or family time right in my calendar and committing to it as much as I would a meeting at work, reminds me that my personal time is important.  Stopping to evaluate incoming work or issues for urgency and importance, and recognizing the difference, improved the way I manage my priorities and work relationships. Sharone’s lessons have been resilient throughout the evolution of how we work and live today.”

Gina Pennesi, Regional Manager
Strategic Management, Public Works and Government Services Canada


We delivered a keynote on psychological harassment for the association of Employee Assistance Providers. Here’s the feedback from the association’s president:

“I was struck by the high level of interaction in the ‘Psychological Harassment’ workshop, which demonstrates how hungry organizations are for this type of knowledge. The group was comprised of leaders who deal with these matters regularly, yet you succeeded in providing them with a more complex view and pushed them to the next level of understanding, which will inevitably translate into their performance. In fact, one participant later relayed that she had wished she had gone through this workshop before a critical meeting the previous day! One of the things I really liked was how you described the continuum of options for dealing with things, from education through to discipline. Thank you very much!”

Linda Hochstetler, President
EAPAT Board of Directors


“Sharone is a witty, engaging and well-prepared speaker who motivates and engages the audience. From the podium her intuition, insight and energy challenge and inspire the room. I highly recommend Sharone!”

Erin Roberts, Partner
Zzeem

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