Step Away From The Stress-Incivility Tango.   QUESTION: Our work environment is frequently stressful and as a result, the atmosphere is often tense and frosty. Many … read more

The 8th International Conference on Workplace Bullying: What You Need to Know. (published in Canadian HR Reporter Magazine, Aug 13, 2012) Almost thirty years since Scandinavian researchers began studying the phenomenon of … read more

Abrasive Bosses – Three Deadly Organizational Sins (published in Canadian HR Reporter Magazine, Jan 16, 2012) It was time for Maurice to act. As Director of HR, … read more

Abrasive Leaders: Five Mistakes You’ve Made When Managing Them   Here’s a fundamental truth: Abrasive behaviour is tolerated – even rewarded – almost everywhere. And chances are that in the … read more

The Incivility Risk: It’s Time to Connect the Dots The below article provides an analysis of the surprising results of a survey we designed for the HR Reporter magazine in … read more

Defensive Management in a Bully-Saturated Era How to navigate four high sensitivity situations that could inadvertently expose hard-working, decent managers to unfounded bullying accusations. FOR COMPLETE ARTICLE … read more

No Harm Intended? Think Again Avoid mishandling respect-related issues by putting the offender’s intent and its impact on others to proper use FOR COMPLETE ARTICLE … read more

Incivility: When the Boss Is the Problem Top eight mistakes to make on the way to self-induced misery. FOR COMPLETE ARTICLE OPEN PDF >>

Do you have your RHB designation? Being a real human being can take thought, effort and largesse (This article was published in Canadian HR Reporter Magazine … read more

7 Fail-Proof Tips for Self-Sabotage How to ensure you’re passed over for promotion and at the top of the layoff list FOR COMPLETE ARTICLE OPEN … read more