Why Do Chronically Uncivil Employees Endure?   The single biggest reason why chronically uncivil employees continue to work in your organization is that management had for years … read more

Is Your Email Writing Style Putting You at Risk? A few days ago I received a somewhat terse email inquiry about our REAL Program for Abrasive Leaders. The woman who wrote … read more

Oh Canada, What Happened to Your Smoke Detectors Living in Canada, our daily news diet of late consisted of mind-boggling sexual harassment and assault allegations against a public … read more

The Teflon-Velcro Incivility Dance Working hard at finishing my upcoming book on incivility (I’ll tell you more about it another time), I thought I’d … read more

Another No-No for New Leaders   If you’re taking on the leadership of a new team, or if you’re a newly appointed leader, there’s a tip … read more

Best Phrase Ever for Unprofessional Behaviour How often have you stood there, searching for the right words to say to put the brakes on an unprofessional … read more

Trust Your Canary™   Consider this: somewhere inside you resides your very own, built-in, personal canary. Its job is to let you know when that … read more

Second Language on the Job (Part 2) Let’s return to the sensitive issue of speaking a foreign language on the job, during break, in the presence of … read more

Three No-No’s for New Leaders Looking back with 20-20 honesty, which of the following three no-no’s were you guilty of when you first became a … read more

Leave Your Sins Behind Here’s a simple but painful truth: abrasive leadership persists only because organizations allow it to. If you have an abrasive … read more


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