How to Look for Civility in Job Interviews How do you make sure that you are hiring people who will not only be civil themselves, but also contribute … read more

Micro-Inequities, Bias, and Incivility I sometimes get asked about the relationship between micro-inequity and workplace incivility. With current racial tensions and police bias in … read more

Three More No-Nos for New Leaders I’ve been thinking lately about the unique trials and tribulations of taking on a leadership role for the first time, … read more

Ah, Those Juicy Swear Words Recently my work took me to several organizations in different industries that had one notable thing in common: the accepted … read more

Incivility, Creativity, Innovation If your organization or team relies on innovation or creative problem solving for its success, then you have a vested … read more

Okay, So You’ve Messed Up Recently I found myself in a bit of hot water. My well-intentioned attempt to keep a fast-moving situation from getting … read more

What Does a “Constructive” Response Actually Mean? For several years I’ve been doing my own informal qualitative research: I usually start training sessions by describing a workplace … read more

Three Good Wishes In January of this year I offered my thoughts on three things to do in 2015. Now, as the world struggles to … read more

Top 7 Excuses We Use to Justify Our Gossip Habits Let’s talk about gossip. The critical, cutting kind. The type of talk that, if heard by the colleague or manager … read more

Strangers in the Day, Exchanging Glances… If, like me, you are a Sinatra fan, this heading probably got you humming his classic Strangers in the Night, … read more


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