Will Civility Destroy All the Fun? “This is one of those emails that you type to blow off steam and then erase as a ‘boy I … read more

Okay, So You’ve Messed Up Recently I found myself in a bit of hot water. My well-intentioned attempt to keep a fast-moving situation from getting … read more

What Does a “Constructive” Response Actually Mean? For several years I’ve been doing my own informal qualitative research: I usually start training sessions by describing a workplace … read more

Ten Mental Barriers to Stepping Up If you have refrained from taking action to deal with incivility in your workplace, you must have had good reasons … read more

Join Me for a Google Hangout: Let’s Talk Civility!  I am thoroughly delighted to invite you to join our first-ever Live Google Hangout On Air to celebrate the launch … read more

Top 7 Excuses We Use to Justify Our Gossip Habits Let’s talk about gossip. The critical, cutting kind. The type of talk that, if heard by the colleague or manager … read more

A Book Is Born! Thrilled. Excited. Curious. These are some of my feelings as my new book has become a reality. A year ago, … read more

Strangers in the Day, Exchanging Glances… If, like me, you are a Sinatra fan, this heading probably got you humming his classic Strangers in the Night, … read more

Witty, Funny…or Plain Old Hurtful? I think the universe is trying to send me a message. Lately I have facilitated an unusual number of sessions … read more

It’s Time for People to Get Thicker Skins (Or Is it) Monique, a bright-eyed young employee, approaches her manager regarding George, who works in the cubicle beside hers. A veteran employee, … read more


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