Will Civility Destroy All the Fun?
“This is one of those emails that you type to blow off steam and then erase as a ‘boy I … read more
Okay, So You’ve Messed Up
Recently I found myself in a bit of hot water. My well-intentioned attempt to keep a fast-moving situation from getting … read more
What Does a “Constructive” Response Actually Mean?
For several years I’ve been doing my own informal qualitative research: I usually start training sessions by describing a workplace … read more
Ten Mental Barriers to Stepping Up
If you have refrained from taking action to deal with incivility in your workplace, you must have had good reasons … read more
Join Me for a Google Hangout: Let’s Talk Civility!
I am thoroughly delighted to invite you to join our first-ever Live Google Hangout On Air to celebrate the launch … read more
Top 7 Excuses We Use to Justify Our Gossip Habits
Let’s talk about gossip. The critical, cutting kind. The type of talk that, if heard by the colleague or manager … read more
A Book Is Born!
Thrilled. Excited. Curious. These are some of my feelings as my new book has become a reality. A year ago, … read more
Strangers in the Day, Exchanging Glances…
If, like me, you are a Sinatra fan, this heading probably got you humming his classic Strangers in the Night, … read more
Witty, Funny…or Plain Old Hurtful?
I think the universe is trying to send me a message. Lately I have facilitated an unusual number of sessions … read more
It’s Time for People to Get Thicker Skins (Or Is it)
Monique, a bright-eyed young employee, approaches her manager regarding George, who works in the cubicle beside hers. A veteran employee, … read more