Leadership
Why Do Chronically Uncivil Employees Endure? The single biggest reason why chronically uncivil employees continue to work in your organization is that management had for years … read more
Is Your Email Writing Style Putting You at Risk? A few days ago I received a somewhat terse email inquiry about our REAL Program for Abrasive Leaders. The woman who wrote … read more
Why Civility Matters in the First Place Over the years, you’ve been reading lots about workplace incivility in this blog. So, for a change, let’s pause to … read more
Roll Out the Roles Sometimes the root cause of a chronic incivility problem is not necessarily what one would expect. Lack of role … read more
Three Things to Do in 2015 Happy New Year! To make it a great year for you and those around you, do any or all of … read more
Oh Canada, What Happened to Your Smoke Detectors Living in Canada, our daily news diet of late consisted of mind-boggling sexual harassment and assault allegations against a public … read more
So What if You’re Miserable Today Here’s a suggestion for those days when you’re miserable at work and wish you didn’t have to be there: Instead … read more
Clear Your Blind Spots (With a Little Help from your Friends) Several weeks ago I bought one of those new cars that have a ‘blind spot’ feature. Whenever there’s another vehicle … read more
Incivility, Customers, and the Snowball Effect If you think that incivility on your team has little or nothing to do with service to customers, clients or … read more
The Stress-Incivility Tango Have you noticed how when people are stressed, workplace incivility becomes a real big issue? In the workplace, elevated stress … read more
