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Bullied Managers

This week, my work led me to encounter firsthand experiences of those 9% of bullying cases that, according to new research, occur bottom-up.

In one organization, a female manager relayed that she left her previous job after being the subject of malicious rumours and gossip that were spread by several of the people who reported to her. They also abused the union grievance process to essentially paralyze her leadership. When she realized that those above her would take no decisive action, she quit.

At a conference where I presented one of my “Hey, This Ain’t the Wild West!” sessions, the owner of a 60-person plant reported that staff had been continuously harassing him and his fellow managers, who for a variety of reasons felt helpless to take action. Of the five leaders, two suffered a heart attack, one had a stroke and one developed diabetes.

In the third situation, a manager of a deeply poisoned work environment was consistently harassed by his employees. He got no support from HR or from his own managers. Finally, he snapped in public, which led to serious disciplinary action against him.

These stories clearly relay that managers who are harassed experience the exact same effects as do others: they quit, or they get seriously sick. Or snap.

Not a pretty picture – for the organization or the individual.

Recession and Incivility

Here’s some bad news: as the financial crunch continues, I predict a significant rise in incivility-related phenomena in the workplace.

Incivility, or lack of regard of employees for one another, can show up in such behaviour as rebuking a subordinate in public, making sarcastic comments about a colleague in front of a customer, refusing to help someone out or (exceptionally common) skipping greeting and acknowledgments such as `good morning’ or `hello’.

As stress levels rise as a result of the financial doom and gloom atmosphere swirling around us, civil behaviours gradually get dropped and incivility begins to be the norm. Research suggests that incivility in the workplace has far-reaching, measurable harmful impacts on the business. Yet, in most organizations these behaviours remain below the radar screen and most managers are ill-equipped to address them. Indeed, my work with many organizations confirms the accuracy of the research.

I also predict that as incivility rises, so will harassment. It’s simple: when unaddressed, little things lead to bigger ones.

But it’s not all bad news. The good news is that with proper awareness, good training, decisive action and sustained vigilance, organizations can significantly decrease levels of incivility, regardless of how hard the financial times and stress levels may be. And wouldn’t it be nice, when the going gets tough, to find comfort in small acts of consideration and support?

 

Feel free to contact me anytime.

If you are managing someone who is an abrasive leader, or if you are a manager who was told that you are abrasive – we are always here to help with a (free) perspective or input. 

Obama-Inspired Organizations (2)

Here are two more ideas that organizations can and should borrow from Obama’s example:

A. Inspirational leadership. When was the last time that you experienced goose bumps when thinking about your organization’s mission or the people who lead it? By powerfully defining aspirations, Obama has created goose-bump experiences for tens of millions of people of all backgrounds. These experiences then mobilized people to want to work jointly and with passion toward those aspirations, with all the hard work entailed in this endeavour. In organizations, creating the types of leadership that can show the way and mobilize people from within is key to success on all fronts.

B. True Collaboration. Obama did not invent true collaboration. In fact, in California Governor Arnold Schwarzenegger has also been noted for his productive work with political and other adversaries. However, in many organizations collaboration is hindered by a `silo’ approach. These silos may follow formal organizational boundaries (Marketing staff compete with Sales, for example) or construct themselves along informal lines. The challenge for `silo’ organizations is to inspire people to collaborate both vertically and horizontally in ways that transcend differences in status, work-group, expertise, age and background.

It’s not easy, if course, to implement the five principles I’ve discussed. But if Obama could rally people world-wide, there really should be nothing to stop you from doing the same within your organization, should there?

Obama-Inspired Organizations (1)

With the inauguration last week of Barack Obama, it is apparent that organizations of all sectors would benefit from applying some of the principles that guided his campaign and first days in office. For example:

A. Vibrant values. In most organizations that I’ve worked with, neither employees nor managers can rhyme off their organization’s values. In Obama’s world, the values he stands for are crystal clear. In his first days in office he took decisive action that powerfully demonstrated his commitment to them. Palpable, actionable values are immensely important to any organization.

B. A `sticky’ message. Obama’s “yes, we can” is a uniting, over-arching message that resonated deeply beyond conventional boundaries. It is `sticky’ in that once you hear it, the message stays with you. Even my yoga instructor this week, as we were struggling with a particularly challenging pose, cheerfully encouraged, “yes, we can!”. And in Toronto, the Princess Margaret Hospital Foundation’s message is also simple and sticky: “Conquer Cancer!”

Such messages mobilize massive numbers of people, helping them work in unison towards a common cause.

C. Get them deeply involved. Obama’s grassroots campaign led millions of people to feel that they have a personal stake in his success. He gave them a voice, encouraged initiative and listened attentively to their ideas. Conversely, many organizations have alienated their people into an “us versus them” mentality, leading to rampant disengagement. Shifting to a “let’s involve our people” organizational paradigm is a must for any organization wishing to succeed in today’s world.

I’ll share a couple more Obama-inspired organizational principles in the next blog entry.
In the meantime, I invite you to consider: how can YOUR organization apply these principles?

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Manager’s Harassment Mistakes (2)

Okay, let’s analyze the manager’s responses to the female employee who had been the subject of sexual looks and comments. Check if my analysis is similar to yours:

1. “The leader was aware of this but had taken no action, believing that the woman was capable of defending herself” WRONG!!! It is the leader’s job to take action, regardless of whether or not someone actually makes a complaint.

2. “He told her that she has the right not to be treated this way”  RIGHT. Affirming to the employee that they have the right to be treated with respect is paramount.

3. “He instructed her to speak up directly”  WRONG! You can give the employee the option of dealing with things directly with the harasser, but you should never `instruct’ them to do so. The person’s fear will make this incredibly difficult if not altogether impossible. It is the organization’s responsibility to clear the harassment, not the employee’s.

Having said that, in some cases (this one included), the actions are severe enough that the manager needs to take action even if the employee is willing to address things on their own.

4. “He emphasized that if this did not make a difference, she was to notify him promptly so that he could address things himself”  RIGHT+WRONG. Wrong in that the manager should not have allowed it to happen again. Right in that he made it clear that he and through his actions the organization, was responsible for removing the harassment and creating the conditions for her to be able to perform at her best, within a safe environment.

I hope this was useful!

Manager’s Harassment Mistakes (1)

Over my holidays’ vacation overseas, I re-discovered that in the harassment arena, managers fall into similar traps regardless of differences in geography or culture.

I met with a young male manager working for an international conglomerate. In a macho, male dominated hi-tech environment, one very attractive female was causing a stir. She was getting `looks’, comments, you name it. The leader was aware of this and felt personally uncomfortable but had taken no action, knowing that the woman was strong minded and perfectly capable of defending herself.

One fine day, she approached the manager with a complaint regarding a specific sexual innuendo that a colleague made in the course of a professional exchange.

The manager did the following:

He told her that she has the right not to be treated this way.
He instructed her to speak up directly next time someone said or did something that was offensive to her.
He emphasised that if this did not make a difference, she was to notify him promptly. He would address things immediately himself as part of his leadership responsibility.

So, what do you think? What did the manager do well and what should he have done differently?

Stay tuned for the answers!

PS you may wish to look at a relevant article on the ABC’s of Leaders’ Competencies in this area.

As usual, don’t hesitate to get in touch for any need with which we might assist you – or explore our training or consulting services.

Holiday Resilience Tips

Many people find the holiday season stressful, not to mention the current financial climate!

In fact, the stress levels are such that in Britain, sleepwalking (which is strongly correlated with stress) has increased nearly four-fold since 2007, with 23 per cent of Brits sleepwalking on more than one occasion each week!

`Resilience’ is the ability to bounce back quickly from hardship, loss or change. It’s a must-have skill that needs to be developed and nurtured.

In the holiday spirit, here are the top 10 ways to know if you are resilient. You are resilient if…

1. You are able to put yourself on a recession-proof diet consisting of: a) limited intake of doom-and-gloom news; b) filing of all financial statements without reading them, preferably in a dark, remote drawer, and c) consuming chocolate on an as-needed basis.

2. When a colleague passes by and doesn’t say `hello’, you don’t take it personally

3. You find time to schedule a massage, then lie on the treatment table and go `aahhhh’

4. When your organization is `restructuring’, `reorganizing’, `right-sizing’ and `renewing’, you resist becoming negative and reactive

5. You’re able to find a blessing in your life corresponding to each and every letter of the alphabet. Special resilience marks go for doing this in multiple languages.

6. You exercise regularly and don’t complain about it

7. You keep calm when your kid says any of the following: “Are we there yet?”, “I need more money!”, or “What’s wrong with having three lip rings?”

8. You look at yourself in a full-body mirror and like what you see

9. You walk out of your boss’s office backwards, stating that some days you don’t know if you’re coming or going.

10. You bring light into the lives of the people you encounter!

Happy holidays!

We’re here to help, anytime.

 

Interesting Bullying Stats

Here are some recent statistics from Gary Namie, co-founder of the highly-regarded US-based Workplace Bullying Institute. I would suspect that in Canada our state of affairs in these matters is somewhat different than in the US, however these statistics are likely accurate enough to be relevant to us here.

As a reminder, bullying is often defined as `health harming, repetitive negative acts where the victim feels helpless to protect themselves’.

Those of you who are managers or HR professionals may find particular interest in the info found under the heading “employers’ reaction to bullying complaints”.

So, here we go:

Who bullies:
– Bosses: 72%
– Peers: 18%
– Bottom-up: 10%

Who is targeted:
– Non-supervisory: 55%
– Supervisors/managers: 35%
– Executives:5%
– Temps: 5%

Bullied employees’ reaction:
– Did not report: 40%
– Informal complaint: 38%
– Formal complaint: 15%
– Formal complaint to government: 4%
– Lawsuit: 3%

Employers’ reaction to bullying complaints:– Did nothing: 44%
– Helped or tried to help: 32%
– Made the situation worse: 18%

Prevalence of bullying:– Bullied in the past: 24%
– Bullied now: 24%
– Witnessed bullying: 12%
– No experience: 45%
– Unknown: 6%

Where bullying happens:
– In the open: 54%
– Behind closed doors: 32%
– Overheard: 10%

What stops the bullying:– Target quits: 40%
– Target fired: 24%
– Target transfers: 13%
– Bully punished: 23%

Tales of Yummy Food, Chefs & Bullying

In the food industry, it has long been a tradition that the rougher the treatment of kitchen staff, the better the food. This mythical storyline, more recently perpetuated through TV shows depicting screaming chefs, legitimized bullying as an accepted practice, a ‘right of passage’ of sorts.

Throwing heavy objects, yelling, public humiliation and swearing are only a few of the typical kitchen behaviours.

According to Britain’s Times Online, the Andrea Adams Trust, a charity dedicated to tackling workplace bullying, “gets more calls from kitchen workers than anybody else”. (for an intriguing history of this legacy, visit the full article)

So, is it possible that culturally-embedded bullying indeed produces world class food?

In the International conference on Workplace Bullying that I recently attended, Ståle Einarsen, the Norwegian world leader in the field, described a little study in which he and some colleagues examined this myth. Some 207 superiors and employees in 70 restaurants were studied for the level of bullying in the kitchen, then compared with rating of their food.

Can you guess what they found?

As it turns out, bullying does not bring about better food. In fact, the best Michelin-rated restaurants demonstrated the least amount of bullying. They also found that “bullying was negatively related to job satisfaction, commitment, employees’ perceptions of creative behaviour, and external evaluations of restaurant creativity level“. It was also “positively related to burnout and intention to leave the job”.

Hmmm… certainly five-star food for thought. Bon apétit!

Obama Trickle Down Effect

This past Friday, two days after the election of Barack Obama as president, I had the opportunity to witness first-hand some unexpected effects of his victory on the Canadian workplace.

I was facilitating a `Sages Day’, where my client, in the not-for-profit sector, brought in a group of trusted people from different contexts and cities to provide sage advice on how he should deal with key strategic questions on his agenda.

Throughout the day, the Obama story kept popping up as an inspiring template. Questions such as “How can we reach out to young people using the technological tools of the day, as Obama did?”, “How can we create hope in the hearts of the people we want to serve?”, “How do we enlist otherwise uninvolved people to help forward our cause?” were heard around the room as people were putting their minds together to create the best possible future for my client’s organization.

“How can we reach out to young people using the technological tools of the day, as Obama did?”, In short, the stunning Obama story and his campaign seem to have many relevant implications to organizations in different contexts. There is much to learn, far beyond the world of politics.

Inevitably, I’d like to ask….. What page from the `Obama book’ might you, in your own organization or your own professional life, borrow in order to take things to the next level?

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